Note: Pls download and install the driver before use. If without driver, only HDMI 1 can work. HDMI 2 and VGA must need driver to work.
1. HDMI 1 cannot work, but HDMI2 and VGA work great
Pls check whether your laptop port is USB 3.1 Gen 1 type C port which does not support video output. HDMI 2 port and VGA port are compatible
with all USB 3.1 type C (Gen 1 and Gen 2) after installing the driver.
2. I can’t get the HDMI port to work. What should I do?
Try some of the following steps:
1)Make sure the host USB-C port from your device must support DisplayPort Alt Mode
2) Try a different computer and HDMI cable to see if the issue still persists, use HDMI2.0 cables for optimum performance.
3) Plug your HDMI cable directly into your device and see if you get a stable connection. If you can’t get a stable connection, then the problem is with your HDMI cable.
4) Pls adjust the resolution to 1080P to check whether the external monitor can be recognized
3. I can’t get the Ethernet port to work. What should I do?
Try some of the following steps:
1) First connect the network cable to the hub’s ethernet port, and then connect this type c hub to the computer.
2) Reinstall the Ethernet driver.
3)Try this device with a different computer / ethernet cable and see if the issue persists.
4. What resolution does this usb c hub support?
HDMI ports support resolution up to 4K@30Hz, 2560×1600, 1920×1080 (1080P) and lower resolutions will be displayed at 60Hz.
VGA supports resolutions up to 1920 x 1080@60Hz.
5. My computer is equipped with AC power adapter. How can I charge it with hub?
If your laptop owns an AC adapter, you’d better use the original charger directly to connect the laptop to charge, because it will provide the fastest
charge speed and HP does not allow 3rd party charger to charge their laptop.
Make sure this fits by entering your model number.
【Triple Display for Windows and macOS】 It’s the first USB C hub on the market that supports Triple Display on both Windows and macOS. You will get up to 3 different monitors and fourth host display. Dual 4K HDMI ports support resolution up to 4K@30Hz, 2560×1600, 1920×1080 (1080P) and lower resolutions will be displayed at 60Hz. VGA supports resolutions up to 1920 x 1080@60Hz. Note: For Windows Mirroring, only one of the three external monitors can mirror the laptop.
【Broad Compatibility】4K HDMI 2 port and VGA port are compatible with all USB 3.1 type C (Gen 1 and Gen 2) after installing the driver, even if your laptop is USB 3.1 Gen 1 type C port which does not support video output. 4K HDMI 1 port only works with USB 3.1 Gen 2 type C port. If the HDMI1 port cannot work normally, pls check whether your laptop port is USB 3.1 Gen 1 type C port which does not support video output. Pls download and install the driver.
【Safe PD Charging】Supports up to 100W USB-C Power Adapter. Through this type c port, you can charge the host system while connecting multiple peripherals for data transferring and worry-free power storage. The advanced built-in chip will provide multiple security protections for your equipment: internal overload protection, over-volt protection, short circuit protection, voltage regulation, temperature protection, and over-current protection.
【Gigabit Ethernet & Super-speed Transmission】Access the Internet more instantly and steadily via Gigabit Ethernet port (supporting 10/100/1000Mbps speed), bring you 1G movies in a few minutes. Three USB 3.0 ports support data transmission up to 5Gbps, USB 2.0 port provides a more stable Bluetooth connection for wireless devices , such as: wireless mouse, wireless keyboard, etc.
【OKX 12 in 1 Docking Station】The powerful but compact and lightweight design allows you to take it to work anywhere. You can expand one type c port on host into 12 ports via one cable, meeting all your needs, saving you confusion on the desktop and improving efficiency. This portable hub equips with 2 * 4K HDMI, VGA, Gigabit RJ45, PD charging port, 3 * USB 3.0 Ports(super speed up to 5Gbps), 1*stand USB 2.0 Ports, SD/TF Card Slot, Audio/Mic 2 in 1 port.
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